Frequently Asked Questions

Find out more about our courses and how we work.

What browsers do you support?

We support all modern browsers (Chrome, Firefox, Safari) as well as Internet Explorer 8 and up.

What payment methods do you support?

We accept payments from all major card providers (Visa, Mastercard, American Express). We don't accept PayPal at this time.

Is your payment system secure?

Absolutely. In order to minimize the risk of security incidents, we fully outsource all payment processing to FoxyCart.com. FoxyCart is PCI DSS (Payment Card Industry Data Security Standard) Compliant as a Level 1 Service Provider, and is listed on both Visa and MasterCard's global registries. Anytime you submit payment information via our website, you are submitting through FoxyCart's secure infrastructure. If you opt to save your payment information during checkout, that information is stored at FoxyCart. We don't have access to your payment details except for the last 4 digits, the card type, and the expiration date.

How long do I have to sit my course?

Once purchased, a course key is valid for a period of 90 days. If the key is not used in this time, it will expire and no access will be permitted. The course fee will not be refunded if the key expires due to no access in this time frame.

Once a key has been activated and access gained to a course, the course must be completed within 30 days. The user can gain access, complete part of the course and log out. When they next log in they will be able to resume their progress from where they left off.

Do your courses have any prerequisites?

Currently, none of our courses require any previous qualifications as entry requirements. If a course requires specific entry requirements, these will be identified in the course information.

Do you offer refunds?

We understand situations may occur which result in the need for a cancellation.

Requests for refunds can be submitted by completing the details in this form. All requests will be replied to within 24 hours of being sent.

The refund will be granted to the person who originally purchased the course(s). Note: refunds maybe subject to an administration fee

Something not listed here?

Not found the answer to your question? Please get in touch.